• Email Now : admin@medexcares.com
  • Address: 5900 Balcones Drive #20726 Austin, TX 78731
  • Call Now : (737) 363 0074
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Privacy Policy

1. Introduction

MedEx Care is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website, submitting online forms, or consenting to receive SMS communications.

2. Information We Collect

We may collect the following types of personal information:

  • Full Name

  • Email Address

  • Phone Number

  • Appointment details or service requests

  • Information submitted through contact forms

  • Device and browser information collected through analytics tools

  • Information provided during SMS opt-in or verbal consent

3. How We Collect Information

We collect information through the following methods:

  • Information you submit through website forms

  • Information provided during phone calls or consultations

  • SMS consent forms and opt-in requests

  • Automated technologies such as cookies, IP addresses, browser type, and website analytics

4. Why We Collect Your Information

Your personal information is collected to:

  • Schedule appointments and provide requested services

  • Send SMS reminders, notifications, and important updates

  • Respond to inquiries and customer support requests

  • Deliver healthcare administrative, billing, and support solutions

  • Improve website performance and user experience

  • Maintain internal administrative records and regulatory compliance

5. Data Protection

MedEx Care uses industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. Our security practices include encrypted communications, secure systems, restricted access controls, and continuous monitoring.

6. Information Sharing

We do not sell, rent, or share your personal information with third parties for advertising or marketing purposes.

Required TCR Statement

“Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”

We may share information only when necessary to:

  • Comply with applicable legal or regulatory requirements

  • Work with trusted service providers supporting our operations

  • Perform essential functions such as appointment scheduling, billing, and communication services

7. Your Privacy Rights

You have the right to:

  • Access your personal information

  • Request updates or corrections

  • Request deletion of your information where legally permitted

  • Withdraw SMS consent at any time by replying “STOP”

  • Request information regarding how your data is collected and used

To exercise these rights, please contact us:

Email: admin@medexcares.com

Phone: (737) 363-0074

8. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

MedEx Care

Email: admin@medexcares.com

Phone: (737) 363-0074

Website: https://medexcares.com/

Terms and Conditions

1. Acceptance of Terms

By accessing the MedEx Care website or using our services, you agree to these Terms and Conditions, including our Privacy Policy, SMS communication policy, and message disclosure practices.

2. SMS Consent

Phone numbers collected for SMS communication are used exclusively for:

  • Appointment reminders

  • Follow-up communications

  • Billing or account-related inquiries

  • Service updates and operational notifications

Your phone number will never be sold or shared with third parties for marketing purposes.

3. Types of SMS Messages

If you choose to receive SMS communications from MedEx Care, you may receive:

  • Appointment reminders and confirmations

  • Follow-up messages

  • Billing notifications

  • Service-related updates

Example SMS

“Hello, this is a reminder about your upcoming appointment with MedEx Care. Reply STOP at any time to opt out of future messages.”

4. Message Frequency

Message frequency varies based on your interactions with our services, but users generally receive:

  • Approximately 2–3 messages per week

5. Message & Data Rates

Standard message and data rates may apply according to your mobile carrier’s pricing plan.

6. How to Opt In

You may consent to receive SMS messages by:

  • Completing an SMS consent form on our website

  • Providing verbal consent during scheduling or consultation

7. How to Opt Out

You may stop receiving SMS communications at any time by:

8. Help & Support

If you need assistance regarding SMS communications:

9. Standard SMS Disclosures

  • Message and data rates may apply.

  • You can opt out at any time by replying “STOP.”

  • Reply “HELP” for assistance.

  • Message frequency may vary depending on your service activity.

Disclaimer

By providing your phone number to MedEx Care, you agree to receive text messages related to appointment reminders, service updates, billing notifications, and customer support communications. Standard message and data rates may apply based on your mobile carrier’s plan. Message frequency may vary depending on the nature of your interactions with our services. You may opt out of SMS communications at any time by replying “STOP.” For additional assistance, please contact our support team at admin@medexcares.com or (737) 363-0074.

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